Details
Category: General Communications

Beginning on 02/03/23 all desktop procedure documents and solutions can be found at our FreshService Helpdesk, the same portal to log or track tickets. The FMIS Portal will remain available until 03/01/23.

Creating a new account for the FreshService Helpdesk is easy for those that do not have an account already! New users can email This email address is being protected from spambots. You need JavaScript enabled to view it. which will create a new account immediately, or new users can call 925-942-3366 and speak to our friendly help desk staff for assistance. 

Once the new account is created, the new user can log into the support system (https://support.cccoe.net) and can click on the Browse Solutions icon on the navigation pane. Here users can find Articles regarding common errors in a variety of modules, as well as Desktop Procedures for Payroll, Human Resources, Accounts Payable and more.  

Users can also start a new ticket by clicking Report an Incident or track an existing ticket by clicking Your Tickets. Here you can easily see the status of your ticket, the last response, and reply without having to track down that last system email. 

Lastly, users can still create a new ticket simply by emailing their issue to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling the help desk line at 925-942-3366. 

We hope this consolidation of support platforms into one single stop makes finding and receiving the support you need even easier.  

Please let us know if you have any questions.

Thank you,

FSST Team